The Emergency Response Support System (ERSS) is a Pan-India, single-number-based emergency response system, designed to provide swift assistance to citizens in distress. The number “112” is now your go-to emergency helpline for police, fire, medical, and disaster management services across the country.
Get it for: Free on iOS, Android
Key highlight: Multiple emergency services like Woman Safety, Child Protection, Fire Alarm, Medical Emergency, Police and Location Lost
What is 112 India App?
The 112 India App is a mobile application that further enhances the reach and effectiveness of the ERSS. It allows users to send instant SOS alerts, provide real-time location information, and connect with emergency services through various means like voice call, SMS, and email.
When to Use ERSS?
ERSS should be used in any situation where you or someone else is in immediate danger or requires urgent assistance. By pressing the power button on your mobile phone, you can activate an SOS alert. This alert sends your exact location to the nearest Emergency Response Centre, ensuring that help reaches you as quickly as possible.
Features of ERSS
| Feature | Description |
|---|---|
| Single Emergency Number | 112, a unified number for all emergency services |
| 24/7 Service | Round-the-clock emergency response availability |
| Multiple Contact Methods | Contact via call, SMS, email, web request, and panic buttons |
| Auto Location Identification | Automatic identification of the caller’s location |
| Dynamic Dispatch | Nearest emergency vehicle deployed instantly |
| Comprehensive Coverage | Services include Police, Fire, Medical, and Disaster Management |
| Centralized Coordination | Control centers coordinate all emergency responses |
| Improved Decision Making | Faster decision-making processes to minimize response time |
| Live Vehicle Tracking | Real-time tracking of all emergency vehicles |
| Indigenous Software | C-DAC developed software for Indian needs |
How Does the 112 Emergency Number Work?
The 112 emergency number is an internationally recognized helpline for various emergencies, including Police, Women Safety, Ambulance, Child Protection, Medical Emergency, Location Lost and Fire services. In India, calls to 112 are routed to a designated Emergency Response Centre (ERC) in the respective state or UT. The ERC operator then directs the call to the appropriate emergency service.
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Using the 112 India App
The 112 India App is a vital tool that complements the ERSS by providing additional ways to seek help:
- SOS Alerts: Press the power button three times or use the app to send an SOS alert.
- Real-time Location Sharing: The app shares your exact location with the emergency services.
- Multiple Contact Options: Connect via voice call, SMS, or email.
- Panic Button: A quick-access feature to send alerts instantly.
Advantages of ERSS and the 112 India App
The ERSS and the 112 India App offer several benefits:
- Speed: Quick connection to emergency services.
- Accessibility: Available across all states and UTs in India.
- Versatility: Multiple ways to request help.
- Security: Real-time location tracking ensures help arrives promptly.
- Efficiency: Centralized management improves coordination among emergency services.
How ERSS is Implemented Across India
The ERSS is implemented with the collaboration of state and UT governments, each designating a dedicated Emergency Response Centre. These centers are equipped to handle a variety of emergency situations and ensure that the nearest available resources are dispatched.
Why ERSS is Essential
In a country as vast and diverse as India, having a unified emergency response system like ERSS is crucial. It ensures that no matter where you are, help is just a call or a click away. Whether you’re facing a medical emergency, a fire, or any other crisis, the ERSS is designed to provide timely and efficient assistance.
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Frequently Asked Questions (FAQs)
ERSS is a unified emergency response system in India that can be accessed by dialing 112 for help.
You can download the app from your app store and use it to send SOS alerts, share your location, and connect with emergency services.
No, ERSS is strictly for emergencies. Non-emergency calls can delay response times for those in real danger.
Your call is routed to an Emergency Response Centre, where the operator will direct your request to the appropriate service.
Yes, ERSS is operational across all states and Union Territories in India.
Yes, you can send SOS alerts via SMS, which does not require an internet connection.
Yes, you can use the app to report emergencies on behalf of others as well.
The app uses GPS to determine your location, which is then forwarded to the nearest emergency services.
